What material are squishy products made of? Are they safe? 🧪
BerryPuff products are made of polyurethane and silicone, free of BPA, phthalates, and other harmful substances. Do not eat; do not heat.
Do all squishy products have the same texture? 🤏
Each product has different softness and slow-rising properties. Due to handmade production, the same product may have slight texture variations — this is normal. Silicone products become softer and more satisfying to squeeze with continued use!
Are minor color differences and small air bubbles normal? 🍓
Yes! Minor color differences, small air bubbles, and pressure marks from production are normal characteristics of handmade products and are not quality defects.
Is it normal for silicone to have a smell? 👃
New products may have a slight silicone odor that dissipates after 1-2 days of ventilation. If the smell is pungent or persists, please contact customer service.
Can I wash them? How do I clean them? 🧼
Gently wipe with a soft facial tissue dampened with a small amount of soapy solution. Allow to air dry naturally, then apply hand cream or Vaseline as a conditioning oil. Do NOT wash directly with water or use hot air to dry!
What should I do if the product collects dust easily? 🐰
Silicone squishy toys are prone to collecting dust; we recommend playing with them inside a dust bag and storing them in a sealed bag after use.
What if the product tears or leaks? 😢
For non-human-caused damage within 7 days, contact customer service with a complete unboxing video. Small tears can be repaired with silicone glue; large tears are best replaced.
How long after ordering will it ship? How long does delivery take? 📦
In-stock items ship within 1-3 business days. Delivery to the US takes 7-15 days, Southeast Asia 5-10 days, and Japan/Korea 7-12 days.
Do I need to pay additional customs duties? 🛃
No! We use DDP mode — the amount you pay at checkout already includes customs duties and consumption taxes.
What are the return conditions? 🔄
We only accept claims for damage or breakage during shipping, or for incorrect model errors. Buyers must send a complete, unedited unboxing video within 48 hours of receipt. Returns are not accepted for texture or color not matching personal preference, or for damage caused by tearing, water immersion, or sun exposure.
If I cancel my order after shipment, is the shipping fee refunded? 🚚
If you cancel the order after shipment, the actual shipping costs incurred during transit will not be refunded.
Do promotional items and gifts have after-sales service? 🎁
Promotional items and gifts are not covered by after-sales service.
What payment methods are supported? 💳
We currently support PayPal (including credit/debit cards).
How do I track my shipment? 📱
After shipment, you will receive an email with a tracking number. You can also view logistics status on the “My Orders” page.
How do I contact you if I have questions? 💬
If you have any questions before purchasing or after receiving your order, feel free to contact our customer service team at hello@berrypuffsquishy.com. We believe your issues will be properly resolved 💗. Happy shopping!